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Kimberly Powell

How to Identify Genealogy Scams

By April 10, 2008

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The Ancestry blog posted a notice today about several apparently fraudulent genealogy Web sites that claim to have "the largest online genealogical search tool" and Besides the three sites mentioned in the Ancestry blog, there are other sites which also appear to be operated by Records Partner, such as www.ancestry-records.co.uk. Records Partner, in turn, appears to be a type of affiliate program -- one of several run by a Canadian company called Interactive Brands The genealogy-type sites which appear to be springing up from this program charge you to join up as a member, and then point you to the products offered by Records Partner - essentially links to other services.

On a related note, there are also other Web sites on the net which make money in similar ways. Another series of genealogy sites that I've run into appear to be run by a company that calls itself Software Doctor, Inc. These include a host of sites such as birthrecords.ws, pennsylvania-records.com, freerecordsregistry.com, family-genealogy-search.com, etc. You can see an example of their affiliate program in this 2007 newsletter posted at softwaredoctor.com, but what I find intriguing is that the primary softwaredoctor.com URL now redirects to Google...

So how do you protect yourself from scams such as these. Unfortunately, many of these sites pay for high placement in search results on Google and other sites. Many also appear as "sponsored links" on reputable Web sites that support Google advertising, including Ancestry.com and even this site. This makes it appear the fraudulent site is being endorsed by the Web site on which it appears, although that is generally not the case. Therefore, before you provide anyone with credit card details or payment, check out the site and its claims to see what you can learn. There are a number of things you can do to identify and protect yourself from genealogy scams.

Comments
April 11, 2008 at 3:41 pm
(1) Francis LaLonde says:

Basically, it comes down to not clicking on anything you’re not sure about…but how do you find out without clicking?! A catch-22, especially for people just starting out. Maybe you might be able to produce a blog of ‘trusted’ sites (ie: familysearch.org, ancestry.com, incline.com. Also, possibly a reference could be added (if it’s not there already) to the ‘getting started’ section on about/genealogy.

On another note, I love your site, and refer to it often, as well as subscribe to the RSS feed. Please keep up the good work, and good hunting.

April 11, 2008 at 3:42 pm
(2) Francis LaLonde says:

Almost forgot: Cyndislist.com

April 16, 2008 at 4:47 am
(3) BittenByAncestryScams says:

Uh, calling Ancestry.com a “reputable” site is, cough, stretching the truth a bit, eh? They are scam artists and outright thieves. The management are criminals that belong in jail.

April 16, 2008 at 10:49 am
(4) Janice Brown says:

Ancestry.com is a for-profit company that supplies its subscribers with genealogical information as promised in their advertising. Shame on you BittenBy for your name calling. All you have to do is not subscribe if you don’t like the company.

And if YOU were reputable, you’d be willing to post your real name.

Janice Brown

April 16, 2008 at 11:42 am
(5) Kimberly says:

Thank you, Janice, for your comment! Yes, Ancestry.com is a reputable company that is open and honest about what it offers to subscribers. If anyone has a personal issue with Ancestry.com or wants to cancel a subscription, you can contact them directly through Ancestry Customer Help.

April 16, 2008 at 11:43 am
(6) Kimberly says:

Thank you very much for the kind comments about my site, Francis!!! That’s a good suggestion too :-)

April 16, 2008 at 11:08 pm
(7) Francis LaLonde says:

Regarding ancestry.com. I bought an older copy of Family Tree Maker, with a slip inside offering a one-month free trial. I registered for the offer and was surprised to find that it had become a one-year free trial. I thoroughly used that year, and then cancelled with no problem (the reason for the cancellation was that I’m a little strapped for money at the moment, otherwise…). Anyways, that’s my 2 (I guess it’s 3, now) cents worth.

April 16, 2008 at 11:17 pm
(8) AlsoBitten says:

Ancestry’s ethics, poor quality control and dealing with customers have been the subject of complaints for many years. Too many sins to list here.
See the Ancestry User message board for a sample:
http://boards.rootsweb.com/topics.ancestry.ancsite/mb.ashx

Also, one of those sites that Ancestry claims is “fraudulent” – Ancestry-search.com –
shows Ancestry.com under “Sponsored Listings” – which seems to indicate Ancestry is paying them for click-throughs. I couldn’t find any place on that site that asks for money, it just lists other genealogy sites.

July 3, 2008 at 12:17 am
(9) Rick Cotton says:

For several years I had two web sites on My Family.com but when Ancestry.com took over they told me my two week free trial had expired and all I had to do was pay about $169.00 to maintain the sites and locked me out. Ancestry.com offers free search however having made the search, in order to see the record they want to charge a fee, is this free … da. GenForum is also a site that they took over, one a person could make a posting on. However, now a person is allowed to read any posting but to make one there is a fee. Yes Ancestry.com is a great site for those who are wealthy, but beware some of the information displayed comes from sources that are not accurate! Keep working on it and perhaps in one of these days they will learn of the “Golden Rule.”

September 20, 2009 at 11:23 am
(10) jack S. says:

If Ancestry.com were a legitimate site they would ask for credit card info after a free trial not before.

November 22, 2009 at 9:27 am
(11) Lindsa says:

Ancestry.com is warning us against sites taking credit info ….they just charged me a payment after I canceled their service. When I asked for a refund I was told no…read your agreement……I only signed on for a month!!..next thing I know I am in a deluxe membership!! I want my money back from them. I canceled!

January 12, 2010 at 9:46 pm
(12) BEN says:

all you have to do is contact your bank and tell them that there’s been an unauthorised charge on your account pointing to ancestry.com and they’ll send you forms to sign with an envelope enclosed. Sign it and they’ll get your money back for you. Don’t worry the banks have heard about them before so you won’t be the first!

May 13, 2010 at 2:38 am
(13) Lina says:

How about the long distance charge to my phone when I had to call ancestry.com to cancel. You can only cancel your free trial by phoning a 1-801 number. I just better not get charged on my card! Seems odd to give credit info in order to get a free trial. Their info was limited to early 90′s Canadian phone listings.

June 8, 2010 at 10:23 pm
(14) gail says:

I agree with bite me and have told ancestry my feeling in no minced words. I stand by what I say. I is the truth!

I’ve been a member for more that 15 yrs n they use to have a reputable site, however they have turned into a conn… I think they will stay in bussiness sucking in the novice, who will think not finding records is ..their own…error…It is not. I canceled my subcription today and I won’t be back.

CASE IN POINT…

1.For years, you could look up immigration records. Now you can’t. It use to give you the guys name, his family, who was traveling with him…now it gives you a ‘little thing to put in your shoe box’! All the little thing says is ..his name..no year..no ship..or if he jumped off the moon! just a little something for your shoebox!

answer.. I complained..for months they did nothing…I asked for supervisor, never called back and left many messages over …months!

2. today..tried to look up something very simple..1810..Tennesse census.

I knew that Houston families lived there then. I’m kin to them..when I made the search Tenn, 1810, it threw up Deleware, Nc., Sc. etc…if you didn’t know better, you would accept that and think they didn’t live there.

answer…I called..and they told me to use the ‘card catalogue’ n that they found Houston’s in Tenn that way! I asked why it didn’t work the reg way..their answer? we have too many records and it is the only way to pull it up.

AND GUESS WHAT CAME UP WHEN YOU DID IT THAT WAY? A little thing for your ‘shoebox’! The little thing just stated ..a ..Houston lived there..no number in family..no town…no nothing..!

This is misleading and dishonest! They have the records and are too lazy to fix their computer. What you get is..DISHONEST FACTS. If I didn’t know better, I would have thought my Houstons didn’t live in Tenn and found the wrong ones in Del, SC. or Nc! They know the records are not showing correctly and are doing nothing to fix them.

I wanted my complaint escalated. They said those deparments didn’t take calls …nor returned them…I would have to email them! They simply do not care..

2 reasons..other than bad bussiness practices..

1. they have bought up all the records..the more you are confused by them…the longer you will keep your membership and look…there by spending more money with them.

2. I saw on their web site..the immigation books!..oh my..all sold out!
So… the deal now is to instead of give you access to what you have ..PAID FOR…THEY WANT TO TANTALIZE YOU WITH YOUR LITTLE SHOEBOX THINGYS…INTO BUYING BOOKS OF THE INFORMATION YOU HAVE A CONTRACT WITH THEM TO FURNISH WITH YOUR MEMBERSHIP!

IT IS DECEPTIVE AND I HOPE THERE IS A CLASS ACTION LAWSUIT..AGAIN..THEY HAVE DECIDED TO PREY ON THE NOVICE..BUT THE NOVICE WON’T FIND DIDLEY..IT IS NOW DESIGNED THAT WAY!

I also noticed that a publishing company is some sort of owner or partner..so the deal is..we pull you in ..tell you that your gonna get the info you paid for, then we tell you to get it ..just buy this book…that is deceptive advertising and fraud in my book.

June 8, 2010 at 10:24 pm
(15) gail says:

I’ve been a member for more that yrs n they use to have a reputable site, however they have turned into a conn… I think they will stay in bussiness sucking in the novice, who will think not finding records is ..their own…error…It is not. I canceled my subcription today and I won’t be back.

CASE IN POINT…

1.For years, you could look up immigration records. Now you can’t. It use to give you the guys name, his family, who was traveling with him…now it gives you a ‘little thing to put in your shoe box’! All the little thing says is ..his name..no year..no ship..or if he jumped off the moon! just a little something for your shoebox!

answer.. I complained..for months they did nothing…I asked for supervisor, never called back and left many messages over …months!

2. today..tried to look up something very simple..1810..Tennesse census.

I knew that Houston families lived there then. I’m kin to them..when I made the search Tenn, 1810, it threw up Deleware, Nc., Sc. etc…if you didn’t know better, you would accept that and think they didn’t live there.

answer…I called..and they told me to use the ‘card catalogue’ n that they found Houston’s in Tenn that way! I asked why it didn’t work the reg way..their answer? we have too many records and it is the only way to pull it up.

AND GUESS WHAT CAME UP WHEN YOU DID IT THAT WAY? A little thing for your ‘shoebox’! The little thing just stated ..a ..Houston lived there..no number in family..no town…no nothing..!

This is misleading and dishonest! They have the records and are too lazy to fix their computer. What you get is..DISHONEST FACTS. If I didn’t know better, I would have thought my Houstons didn’t live in Tenn and found the wrong ones in Del, SC. or Nc! They know the records are not showing correctly and are doing nothing to fix them.

I wanted my complaint escalated. They said those deparments didn’t take calls …nor returned them…I would have to email them! They simply do not care..

2 reasons..other than bad bussiness practices..

1. they have bought up all the records..the more you are confused by them…the longer you will keep your membership and look…there by spending more money with them.

2. I saw on their web site..the immigation books!..oh my..all sold out!
So… the deal now is to instead of give you access to what you have ..PAID FOR…THEY WANT TO TANTALIZE YOU WITH YOUR LITTLE SHOEBOX THINGYS…INTO BUYING BOOKS OF THE INFORMATION YOU HAVE A CONTRACT WITH THEM TO FURNISH WITH YOUR MEMBERSHIP!

IT IS DECEPTIVE AND I HOPE THERE IS A CLASS ACTION LAWSUIT..AGAIN..THEY HAVE DECIDED TO PREY ON THE NOVICE..BUT THE NOVICE WON’T FIND DIDLEY..IT IS NOW DESIGNED THAT WAY!

I also noticed that a publishing company is some sort of owner or partner..so the deal is..we pull you in ..tell you that your gonna get the info you paid for, then we tell you to get it ..just buy this book…that is deceptive advertising and fraud in my book.

December 21, 2010 at 1:04 pm
(16) Robert Smith says:

TGN, the corporate shield of Ancestry.com, operates in the fashion typical for Internet-based businesses. First, they try and lure you in with the promise of a free Trial-period which, of course, first requires submitting a billing source, which ‘will’ be billed whether you decide to subscribe or not. And just try and opt-out of this subscription. You will get dizzy from the run-around.

Ancestry.com’s only virtue is that it makes information available on-line which is obtainable elsewhere for free for people too lazy to put down the laptop, get off their sofa, and visit grandma, their local historical society, a Library, or their State Archives.

Ancestry.com relies on a legion of well-intentioned dupes to submit Gigabytes of content which it then charges others a fee to access. i.e. The Family trees, image and document library, and message boards.

Ancestry.com is working at a feverish pace to acquire all on-line genealogical data resources in order to create a monopoly and force people interested in genealogical research to pay them for information which does not belong to them.

TGN, Ancestry.com’s parent company, has snapped up footnote.com and other related sites. It now controls the Rootsweb database which is the creation of hundreds of volunteers and thousands of hours of pro bono research. How long before Rootsweb is monetised?

Ancestry.com also lures people in with deceptive results in it’s free search preview. You can type in Lewis W Smith, and be shown 55 results for L Smith with have absolutely nothing to do with any Lewis Smith. You won’t find this out until after you have handed over your billing information.

Also, Ancestry.com outright lifts content from other websites by linking to those sites and presenting the content as a frame embedded on an Ancestry.com page.
Ancestry.com also employs an army of slave wage thieves who roam the Internet collecting genealogical information from other people’s websites which is added to the Ancestry.com database and sold as subscription-only content.

In short, and in my opinion, Ancestry.com are sleazy corporate predators. But maybe you don’t mind supporting such unethical, devious, greedy dirt-bags?

The above is my personal opinion and intended to be perceived as such.

December 22, 2010 at 10:14 am
(17) Richard says:

Ancestry.com is not only a scam but one run by a cult which misleads and outright lies to well meaning researchers about what it offers and what is protected.
Like “free offers” from dating sites, Ancestry.com lures in the unaware by suggesting all they need do is add their knowledge in a form of a family tree and magically all your kindred researchers will join hands in a kumbaya moment of ecstatic connection. In truth, once your info is sucked out of you, you are on the outside of even your freshly planted tree until you pay (and it isn’t hard to find many complaints on the internet about how impossible it is to get this cult’s hands out of your pocketbook once they’ve jammed them in) .
I built a huge tree from information I’d gathered over decades and spent 2 months posting at Ancestry.com. The tree was set as Private and one is told that no one can enter that tree without my permission. To make a long story short I’ve complained of numerous strangers invading my tree at will. Not only that but they are entered as “contributors” who may view even the many living family members on the tree (a set-up for identity theft). These people can delete or change my information. Ancestry.com emailed me daring to claim that no one can enter my tree without my permission. I no sooner closed that email, opened the Amcestry.com account and found 2 more strangers in my tree! When I called them a bunch of nonsense gobblygook eructed from their mouths about “legal liability.” and the next day another email claimed no one breached my account.
I dare the people here making such glowing claims about Ancestry.com to also state they are not members of the cult that has a stranglehold on genealogy.

February 4, 2011 at 6:12 am
(18) alec says:

You should never ever allow yourself to be sucked in by any of these pay or free trial geneology sites.They are basically run by characters of ill repute and foul intentions.Identity theft, third party marketing and downright fraud are the intention of these sites. Most reputable sites are free and increasingly counties and individuals are adding to the data bases daily. If you are really interested in your lineage, there are people who are registered geneologistsand will do work for you on a pay as you go basis.This can be added to by visiting libraries and church records and confirmation by certificates, from the district registrar..The thrill of discovery cannot be matched by some two bit computer record company! Sadly the Uk government – as always- saw an opportunity to pay huge expenses to the members of parliament and here was an ideal opportunity.

March 8, 2011 at 3:11 am
(19) Grammy Tammy says:

One thing that I see missing in this stream is that Ancestry.com is a mormon owned and operated company. Their monopoly of genealogical information has a ‘religious’ basis – but their greed shows their true colors. FYI – The mormons are also one of the largest land owners in the US.

March 31, 2011 at 7:35 pm
(20) Huggy Fuzzleton says:

Ancestry.com collects your personal info and sells it. It’s pretty simple. That is the true reason it exists. Anyone saying otherwise is misinformed or lying.

April 18, 2011 at 12:13 pm
(21) Mele Mel says:

“Ancestry.com” I have no regrets about my membership with the web site. I have been a member for about two years met lots of cousins found a lot of distant ancestors and learned where they were from. I have learned to follow the trails to where many of my people have gone, and believe me being a Nubian person in America that is very hard. I also can keep in contact with family members all over through Ancestry.com.”Thank You Ancestry.com.”

August 8, 2011 at 9:27 am
(22) Miriam Macdonald says:

My husband and I have been working on our family tree for almost three years through his membership in ancestry.com. Except for the occasional times (twice) their service was down for a brief period for upgrading/repairs we have had absolutely no probems. We have both been delighted to find amazing facts about our ancestors which we never knew before, and to make contact with relatives around the world. Good work Ancestry.com!!!

The Macdonalds

September 21, 2011 at 4:10 pm
(23) Sam says:

I have been a member for about 9 months and have used ancestry.com extensively in my family search. I find the census data invaluable. This is just in my research, I don’t know about yours. I have found many errors in the public trees but that is not ancestry.coms fault. The other services offered by ancestry.com have been worthless so far. But again, that is just in my case. My initial contact with ancestry.com was not good. I thought I’d signed up for the monthly service but was charged for a year. After talking to customer service I realized I’d misread the adertisement, which I still think was a little misleading. I’ll take the blame though. Over all I think it is an expensive site with a lot of useless information offered that is over hyped. If you are willing to spend the time cross checking data you can use some of the information offered. Just remember, like almost all of these sites they are here to make money. No other reason.

September 21, 2011 at 5:36 pm
(24) richard feltersnatch says:

Is not my real name. In fact, for any site that requires me to register my personal info, they get bogus information so I know “where” credit card offers, spam, etc., comes from.

I didn’t trust Ancestry($)com at all. Period.End of sordid story. I know how to use google, I know where to go for census records for free, I’ve traced my family tree back three paternal generations beyond what was previously known. And it didn’t cost me a dime.

The cost was my time. Use your head. Free trials are never free. Free is free.

That said, don’t give ancestry$com your money. They are mismanaged, full of misleading duplicate data. Use your head. Use google intelligently. Never give those sites your personal info, and always use a disposable email address to catch the spammers.

Sincerely, Richard Feltersnatch

November 8, 2011 at 11:29 pm
(25) Liz says:

I wholeheartedly believe that ancestry.com fits the definition of scam. Or maybe sleazedog. Or ripoff artist. Take your pick. Any company that does such a good job of not letting you know what you’ll be charged – no amount – before or after is visible to me – no notice given – an ANNUAL membership that they claim you can’t cancel – all in all it is inexcusable. I signed up on the fly to find some birthdates for my uncles’s funeral notice the morning he died. And now I’m stuck since in the upheaval of it all it slipped my mind – and of course I received no communication until well after the 7-day (From the unannounced charge) rescind period until they send me some come-on today for who-knows-what. They make me sick.

November 9, 2011 at 8:05 pm
(26) M. McKee Sharpe says:

I have been at the ‘job’ of genology tracing for nearly 20 years. I have seen many of the ‘free sites’ for geneological research, bought by the LDS Church. I used to work for the LDS Church in Utah and I can write that Ancestry.com is created for one purpose and one purpose only-to rebaptize your entire geneological line as “Mormons.” I can tell you how they do it but it is so outrageous that few would believe me. (See Civil suit: NYC Jewish League Vs. LDS Church-approx 1979) in which families of Jewish decent found on any LDS owned website were baptized as “Mormons.” Much of this deals with LDS religious cult beliefs about “Christians” and our apparent association with Satan (for real). Also watch you family line very closely. You will find after a year or two that a ‘woman’s name has been added to your line’ who you do not recognize. “She” will show as a third wife married to one of your ancestors. In fact, the Mormons believe that the only way ‘widows’ and spinster’ can be ‘pulled thru the veil into ‘heaven’ is by the ‘hand of a man.’ So they will attach any ‘unmarried mormon women’ to your tree. Case in point-my family line is Scottish and goes back to Robert the Bruce (yes we have all of the lineage info as well as original COA’s). I was looking thru my line on Ancestry.com and suddenly found a “Jemima” married to one of my historic ancestors. She was listed as a third wife. I have all of the Family Bibles with all records back to Colonial days-no “Jemima”. Where did “Jemima”come from? This is an old LDS name, a woman that I believe was ‘attached” because she was ‘unmarried’ at her death and in ‘limbo’until a ‘husband’ could be found in someone’s geneological line. The LDS Church is not offering geneological help ‘out of the goodness of thier heart.’ They are doing it because they believe and wear ‘garments’ to protect themselves from us Christians and other faiths, who they believe are ‘spawns of Satan.”

February 23, 2012 at 12:20 am
(27) Florence says:

I have been been a member of Ancestry.com for about three years.I have never had a problem with them.Through the site I have located some of my family member.
Keep up the good work ANCESTRY.COM

March 1, 2012 at 4:10 am
(28) Jane frost says:

The problem with Ancestry is that if you have a complaint… Someone has put erroneous information about you family on the site, no one will help.

The American end will not let you speak to anyone in the Uk. And says the phone number is confidential.

Here it is anyway:
Ancestry Co UK
Waterfront Building
Hammersmith Embankment
Chancellors Road
London
W6 9RW tel 0208 846 3620
Support@ancestry.co.uk

Even when you get through to the British phone number, the same person answers more than one option. And the line goes inexplicably dead.

Ask to speak to the legal person – Helen Giddings, she may not be at her desk and apparently does not ring back.

The director is Jonathan Samuel Saverimuttu, who lives in SE10. His address is available on the Internet. If no one from the UK office will help you, you could try sending a registered letter to his home address to see if this produces any sort of response.

April 30, 2012 at 4:19 pm
(29) boston genealogist says:

Ancestry.com is a disturbingly mixed bag. For sure there are the invaluable, vast and unique digital images and indexes. But then there is the alarming combination of big corporate behavior and hidden religious agenda so many describe here. Any critical look at the site easily reveals the apparent reselling of information solicited or linked. Even more alarming is the appearance of records which were digitized AND COPYRIGHTED from civil repository originals, so that the repositories are not even in control of anything more than their own heaps of decaying records – permanently. The movement of access of these often inaccessible records from civil control to private, corporate control, and an apparently religiously affiliated one at that leaves the US Citizen scratching their head in disbelief.

May 11, 2012 at 11:53 pm
(30) Daryl says:

BEWARE of Ancestry.com they are charging you for what are free public records. Be careful NOT TO SUBMIT ANY of your family tree information, pictures, documents, or personal research to this or any affiliated sites. Once you submit your research all your work and information becomes their property and gets published on their website and the internet. Plus once your subscription ends, you can NOT access, change, or update your own family tree information with out renewing with Ancestry. Most researches do not know you can avoid the hefty fees from Ancestry.com by visiting a local public library (if they subscribe), the Mormon Family research center or a National Archive Center, which allows you access to all Ancestry.com records for FREE or you can get the correct detailed information form the original source yourself. This is highly recommended to perhaps cross reference with original ledgers, or censuses to Ancestry.com and see hove accurate the information on Ancestry.com really is! Sure you can not do your research from the comfort of your own home, but it sure beats the fees and knowledge your research is correct and most important – protected.

August 13, 2012 at 12:56 am
(31) Steve says:

Janice….I have held a grudge with ancestry.com for years. They use to be a free site. They developed much of their database through the efforts of the online users countless hours of research (not on ancestry.com)…and the online users entered their family trees on ancestry.com. Then after a few years ancestry.com tells those users who essentially built much of their database for them….sorry, we are now going to charge you a lot of money for you to continue to use our site. I know nothing illegal was done. But it still sits wrong with me, as someone who devoted a lot of hours to helping build their database.

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(33) payday loans says:

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September 4, 2012 at 11:02 pm
(34) Ms.Kendall says:

I’ve used Ancestry.com for about ten years now…no problems, complaints..I’ve had a good relationship with them and will continue to turn to that site before I go any other site….

September 13, 2012 at 9:47 pm
(35) Dave in Utah says:

Ancestry is unethical! They told me they could charge me anything they wanted to, not the price of the membership I signed up for. And then I simply asked what they renewal price was going to be. THE REPRESENTATIVE COULD NOT TELL ME! The representative doesn’t know. ANCESTRY LIKES TO MISLEAD! and that is the truth. I did cancel. If you can’t tell me what you are going to charge me, and tell me you can charge me anything you want. Then I quit.

February 20, 2013 at 8:53 pm
(36) Henry Williamson says:

Ancestry.com is a thoroughly dishonest, unethical company. My so-called private tree was hacked into by a woman to whom I not even related. Ancestry’s response to my complaint was insulting in the extreme. If you want grief in the extreme, then deal with Ancestry.com

June 1, 2013 at 8:06 am
(37) free movies online says:

I like what you guys are up too. This sort of clever work and exposure!
Keep up the great works guys I’ve included you guys to my personal blogroll.

July 16, 2013 at 8:49 pm
(38) Judith says:

Did a survey after cancelling (yet to be confirmed) with Ancestory .com.

My reply:
I joined what I believed was a free trial hoping it had become more user friendly since last time I joined. Only to find out it had not and that it was not a free trial. No where would I have seen you can only use free trial once. I cancelled my membership but was told I would not get a refund as I had already used a trial. The site is of no use to me as it keeps reverting back to US I was told by your staff member that is because I signed up for AUS but I was not given a choice of NZ which is what i was after. No one offered to assist in correcting the setup so I could access the correct area your staff member was just interested in telling me what I couldn’t do. I would have been happy to proceed if someone had treated me like a customer and not a credit card. I am still waiting on a reply from your support team regarding the refund. More than happy to continue if someone corrects my profile, but just like my email to “support” and this survey I DO NOT expect any form of customer service back. Regards Judith

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Really? DO NOT EVEN entertain the thought that this site is worth your time or money. They make money out of people feeding information into their system so they can use and charge other people to access it

February 7, 2014 at 6:05 am
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March 4, 2014 at 11:52 pm
(40) victim No 45484448464 says:

A scam is a scam! Free trial is not FREE if you have to pay for it
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